Gift Shop Sales

Published on 04/18/2024Medieval Times - Schaumburg, IL
Part TimeFully on-site


The Retail Sales Clerk is responsible for maintaining outstanding customer service as per Company standards by selling retail items and photos to guests.


  • Two complimentary tickets to the show upon hire
  • Complimentary tickets on your birthday and during the holiday season
  • Opportunities for advancement
  • Tuition reimbursement
  • Gym reimbursement
  • Discount on show tickets
  • Discounts on Merchandise
  • Opportunities to cross train departments
  • Fun environment
  • Teamwork driven
  • Flexible hours


  • Greets customers and ascertains each customers’ wants or needs
  • Answers questions regarding merchandise and pricing
  • Describes options for taking and purchasing photos
  • Uses camera to take both staged and candid photos of guests
  • Sells retail items and photos to guests in the arena
  • Assists in monthly and quarterly physical inventory of merchandise
  • Maintains knowledge of current sales and promotions, policies regarding payment and exchanges
  • Follows Medieval Times cash handling policies
  • Arranges and displays merchandise to promote sales
  • Watches for and recognizes security risks, theft, and knows how to prevent and/or address these situations
  • Performs additional duties as assigned


  • Ability to process information through computer system
  • Ability to count money and make change
  • Ability to deal with unpleasant or discourteous guests on occasion
  • Ability to proactively engage guests in making a sale
  • Ability to effectively communicate with Management, Team Members and Guests
  • Ability to read, count, and write to accurately complete all documentation
  • Physical ability to stand, walk, and walk up and down stairs for extended periods
  • Physical ability to lift up to 40 lbs.
  • Ability to work varied hours/days, including nights, weekends and holidays, as needed
  • High school diploma preferred
  • Applicants at least 16 years of age will be considered
  • 1 to 2 years Customer service or Retail experience preferred

About Medieval Times

Not just a job. A culture of chivalry.


Our team members are a valued part of Medieval Times. Together, we are able to make our Castles a bustling destination that engages all who walk through the gates.


Medieval Times is the #1 Dinner Attraction in North America, transporting guests to 11th Century Spain with an epic tournament and feast.


At Medieval Times Dinner & Tournament, more than 2,000 full- and part-time professionals bring the enchanting experience to life.


We have a wide range of needs at each of our nine locations across the United States and one Castle in Canada. Become one of our treasured team members and enjoy a career in an electric environment where you’re supported so you can freely explore your talents.

Location2001 N. Roselle Road, Schaumburg, IL 60195

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