Box Office Agent/Cashier

Published on 04/18/2024Medieval Times - Schaumburg, IL
Part TimeFully on-site


Cashiers are responsible for maintaining outstanding customer service by processing ticket sales quickly, accurately and efficiently. Cashiers also safeguard company assets by reconciling retail cash tills.


  • Receives payment for admission ticket sales
  • Issues receipts, refunds, credits or change due to customers
  • Ensures that each guest receives outstanding service by greeting each guest and providing a friendly environment
  • Maintains awareness of all admissions prices and packages as well as all promotions and advertisements
  • Resolves customer complaints and communicate customer requests to management as needed
  • Accurately and efficiently records all cash and media collected
  • Counts money in cash drawers at beginning and end of shift and balances to register sales documents
  • Maintains orderly appearance of work area and supplies stocked
  • Performs additional duties as assigned


  • Ability to process information through computer system
  • Ability to count money and make change
  • Ability to deal with unpleasant or discourteous guests on occasion
  • Ability to read, count, and write to accurately complete all documentation
  • Physical ability to stand and/or sit for extended periods
  • Physical ability to lift up to 10 lbs.
  • Ability to process information through computer system
  • Ability to proactively engage guests in making a sale
  • Ability to effectively communicate with Management, Team Members and Guests
  • Ability to work varied hours/days, including nights, weekends and holidays, as needed
  • High school diploma or equivalent
  • 1-2 years cashier, retail, or customer service experience



  • Two complimentary tickets to the show upon hire
  • Complimentary tickets on your birthday and during the holiday season
  • Opportunities for advancement
  • Tuition reimbursement
  • Gym reimbursement
  • Discount on show tickets
  • Discounts on Merchandise
  • Opportunities to cross train departments
  • Fun environment
  • Teamwork driven
  • Flexible hours

About Medieval Times

Not just a job. A culture of chivalry.


Our team members are a valued part of Medieval Times. Together, we are able to make our Castles a bustling destination that engages all who walk through the gates.


Medieval Times is the #1 Dinner Attraction in North America, transporting guests to 11th Century Spain with an epic tournament and feast.


At Medieval Times Dinner & Tournament, more than 2,000 full- and part-time professionals bring the enchanting experience to life.


We have a wide range of needs at each of our nine locations across the United States and one Castle in Canada. Become one of our treasured team members and enjoy a career in an electric environment where you’re supported so you can freely explore your talents.

Location2001 N. Roselle Road, Schaumburg, IL 60195

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