Systems Technician

Description

To apply, email your resume and cover letter including how you found the position and your testimony of faith in Jesus Christ to jobs(at)icr.org.  In the subject line include the title of the position.

Position Overview 
The Systems Technician position will play a critical role in the setup, configuration, operation, and ongoing maintenance of the essential technology that powers our mission. This role’s primary focus is ensuring the seamless, high-quality operation of all guest-facing technologies within the ICR Discovery Center.
This position actively supports the ministry’s commitment to innovation by contributing to technical research and development that enhances our IT environment. As an integral member of the IT team, you will assist in the entire technology lifecycle—from identifying needs and shaping technical strategy and design to providing hands-on support for testing and deployment. You will also help to ensure that all systems and procedures reflect the ministry’s values which enable staff and volunteers to deliver an exceptional guest experience.
 

Key Responsibilities
•    Serve as a key contact for IT-related helpdesk tasks, providing first- and second-tier support to staff.
•    Assist with the setup, configuration, and troubleshooting of staff workstations (Mac, Windows, and Linux endpoints), printers, and mobile devices.
•    Deploy updated content to internal, web-based displays and informational systems. 
•    Document all technical procedures, system configurations, and issue resolutions to maintain a high-quality knowledge base.
•    Contribute to the implementation and lifecycle management of network hardware, virtualization environments, and software solutions.
•    Maintain all customer-facing A/V and interactive technologies and provide expert support.
•    Conduct thorough daily startup and diagnostic routines to proactively identify and resolve equipment issues, striving for maximum uptime for all exhibits.
•    Provide technical support for live presentations, special events, and auditorium systems, including configuration and operation of microphones, video projectors, lighting systems, and sound equipment.
•    Maintain and manage exhibit-specific hardware, including interactive touch-screen terminals, digital displays, and control devices (e.g., iPads, BrightSign media players).
•    Other duties as assigned.
 

Requirement

Qualifications
 

Bachelor’s degree (4-year) in a relevant field is preferred, or equivalent experience and certifications.

•    Minimum of 3-5 years of hands-on experience in systems support, technical operations, or similar position. 
•    Demonstrated knowledge of audio visual (A/V) or public-facing technology is a plus.
•    Proficiency in the support and administration and macOS, Linux, and Microsoft Windows.
•    Experience with projector setup, maintenance, and calibration.
•    Working understanding of network fundamentals (TCP/IP, Wi-Fi configuration, basic switching).
•    Experience with A/V and basic lighting control systems is a plus.
•    Familiarity with Linux server and endpoint configuration, including basic shell commands, is a significant plus.
•    Programming exposure to HTML, scripting (e.g., Bash or PowerShell), and SQL is a plus.
•    Experience with BrightSign or similar digital signage platforms is a plus.
•    Strong documentation and process management skills.
•    Detail-oriented, self-motivated, and eager to learn new technologies.
•    A personable, friendly, and hospitable demeanor that is not easily offended, proactively pursues solutions, and fosters positive working relationships.
 

Job Requirements
•    Agreement with ICR’s core principles and mission. 
•    A written testimony of salvation and faith in Jesus Christ.
•    Available to work Tuesday–Saturday, 8:00 AM–5:00 PM, with flexibility for occasional Monday–Friday rotations.
•    Ability to work select holidays and after-hours to support special events, perform system maintenance, and address critical outages.
•    Physically capable of safely climbing ladders, working in confined spaces, and lifting up to 40 pounds.