Guest Services Associate

Description

The full-time Guest Services Associate position is an important role that supports the ICR Discovery Center as a friendly, professional, and outgoing customer service provider. In this role you can expect to operate a POS system, apply basic computer skills, handle money, and communicate with guests and volunteers alike. After initial training, you will need to be able to demonstrate knowledge of our current exhibits, store merchandise, museum layout and a general understanding of the ministry of the Institute for Creation Research. The schedule is Tuesday – Saturday and may include some holidays and evenings.

Essential Position Responsibilities

• Provide Gracious Service: Offer guests friendly, knowledgeable, and fast service with a hospitable attitude.
• Maintain Store Presence: Assist with restocking, cleaning, and merchandising in the store and stockroom areas.
• Operate POS System: Operate a cash register and point-of-sale system that accepts multiple payment types.
• Communicate Effectively: Interact clearly with guests, team members, and volunteers.
• Contribute to Team Culture: Help maintain a positive and supportive work environment.
• Adaptability:  Other duties as assigned

Requirement

• Faith & Mission Alignment: A written testimony of salvation and a strong commitment to ICR's core principles and purpose.
• Experience: At least 1 year of retail experience, preferably in a museum, specialty, or book store environment.
• Education: A minimum of a high school diploma; an associate degree or higher is a plus.
• Interpersonal Strengths: A personable, friendly, and hospitable demeanor, that is not easily offended, proactively pursues solutions, and fosters positive working relationships.
• Skills & Knowledge: Excellent communication and attention to detail. A working knowledge of ICR resources, products, and current exhibits and general computer skills.
• Work Schedule: Available to work 40 hours a week, including Saturdays.
• Physical Requirements: Ability to bend, reach, lift, and carry packages up to 40 lbs. The ability to stand for 4-6 hours consecutively is also required.
• Dress Code: Must be able to follow a modest dress code and maintain a professional appearance.

To apply, email your resume and cover letter including how you found the position and your testimony of faith in Jesus Christ to jobs(at)icr.org.  In the subject line include the title of the position.